During my onsite experience opportunity, I worked at the Crowne Plaza Nanjing Hotel & Suites as a bartender in the lobby lounge. In addition to my role as a bartender, I also cross-trained with the restaurant several times each week in order to get a better understanding of Food and Beverage.
Although it was very challenging, I gained a wealth of experience by training in both departments. The satisfaction of giving great service to our guests was worth the hard work and helped me improve in one important area: how to better communicate with our guests.
My experience with IHG Academy at the Crowne Plaza Nanjing Hotel & Suites has changed my life and the course of my future. It has given me a sense of responsibility, not only for my work, but also for my relationships with friends and family.
Ihg Regional Office - Shanghai : Office
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